How can we help?
Help for both What's Playin (mobile app) and What's Playin DJ (DJ Console).
For DJ-specific onboarding (installing the macOS app, profile setup, going live), see the DJ Console guide.
Contact Us
Email us with questions, issues, or feedback. We typically respond within 1–2 business days.
Mobile App FAQ
What does What's Playin do?
It helps you identify and explore songs playing at venues around you, see live track feeds from DJs, and follow what's happening at nearby spots in real time.
Do I need an account to use the app?
No account is required for core features. Some features may require sign-in in the future.
What permissions does the app need?
Microphone access (only when you tap the mic button) is used for song recognition. Location is optional and used for location-based features. See our Privacy Policy for details.
I found a bug. How do I report it?
Email [email protected] with your device, app version, and steps to reproduce.
DJ Console FAQ
How do I get started?
See the full step-by-step guide at DJ Console onboarding.
How much does DJ Console cost?
DJ Console is free for DJs.
Which DJ software is supported?
VirtualDJ, Rekordbox (Core plan + Performance mode), and Serato DJ Pro/Lite. Serato Studio is not supported.
How do I get assigned to a venue?
Currently this is a manual process. Email [email protected] with the venue name, set start and end times, and the email you signed in with. Self-assignment is coming.
How do I delete my DJ account?
From the menu bar app, under Account Actions. This permanently removes your profile and all associated data.
Does it work on Windows?
Not yet. Windows support is coming. If you're a heavy Windows user, let us know.
Troubleshooting
Mobile App
App not responding?
Try closing and reopening the app.
Can't recognize a song?
Make sure you're in a reasonably quiet space or closer to the music source. Confirm the app has microphone permission.
Location not showing?
Confirm the app has location permission in your device settings.
DJ Console
DJ software not detected?
Open your DJ software (VirtualDJ, Rekordbox, or Serato) before launching DJ Console, then click the refresh button in the dropdown to re-scan.
Tracks captured but not on mobile app?
You may not be assigned to a venue. If “No assigned venue” appears, contact support.
Rekordbox not detecting tracks?
Confirm you're on the Core plan or higher and running in Performance mode (not Export mode).
More DJ-specific help
See the full troubleshooting list in the DJ Console guide.